Terms & Conditions – jilima User Agreement

1. Definitions and Interpretation

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "Platform" or "Service" refers to the jilima website, mobile applications (iOS and Android), and all associated gaming, betting, and entertainment services offered by jilima.
• "User", "You", or "Player" refers to any individual who registers for, accesses, or uses the jilima platform.
• "We", "Us", "Our", or "jilima" refers to the operator of the platform and its authorized representatives.
• "Account" refers to the personal gaming account created by a User to access jilima services.
• "Content" refers to all text, graphics, images, audio, video, software, data compilations, and other material available on the platform.
• "Games" includes but is not limited to slot machines, live casino tables, sports betting markets, bingo rooms, e-sabong events, and all other gaming products offered through jilima.

2. Acceptance of Terms

By creating an account on jilima, accessing the platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and all other policies and guidelines incorporated by reference. If you do not agree to these terms, you must immediately cease using the platform and contact customer support to close your account.

These terms constitute a legally binding agreement between you and jilima. Your use of the platform is also subject to all applicable laws and regulations governing online gaming, gambling, and financial transactions in the Republic of the Philippines and any other jurisdiction from which you access our services.

3. Eligibility Requirements

3.1 Age and Legal Capacity

You must be at least 21 years of age to register for or use jilima services. By registering, you represent and warrant that:

• You are 21 years of age or older;
• You possess full legal capacity to enter into a binding contract;
• You are not prohibited from gambling under the laws of your jurisdiction;
• All information you provide during registration is accurate, current, and complete;
• You will maintain the accuracy of such information throughout your use of the platform.

3.2 Geographic Restrictions

jilima services are intended for users located in jurisdictions where online gaming is permitted by law. You are responsible for ensuring that your use of the platform complies with all applicable local, state, and national laws and regulations. If you access jilima from a jurisdiction where online gaming is prohibited or restricted, you do so at your own risk and are solely responsible for any legal consequences.

3.3 Single Account Requirement

Each User is permitted to maintain only one (1) account on the jilima platform. Opening multiple accounts is strictly prohibited and may result in immediate suspension or termination of all accounts, forfeiture of funds, and disqualification from promotions and bonuses. We reserve the right to merge duplicate accounts at our discretion.

4. Account Registration and Security

4.1 Registration Process

To access jilima services, you must complete the registration process by providing accurate personal information, including your full name, date of birth, email address, mobile phone number, and residential address. You must verify your account by confirming your email address and/or mobile number as instructed. Additional identity verification may be required before you can withdraw funds or access certain features.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your username, password, and any other account credentials. You agree to:

• Choose a strong, unique password that is not used on other websites or services;
• Never share your password or login credentials with any third party;
• Immediately notify jilima customer support if you suspect unauthorized access to your account;
• Log out of your account after each session, especially when using shared or public devices.

You are responsible for all activities that occur under your account, whether authorized by you or not. jilima shall not be liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Identity Verification and KYC

To comply with anti-money laundering (AML) regulations and ensure platform security, jilima reserves the right to request identity verification documents at any time. You may be required to submit a valid government-issued ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement), and/or selfie verification. Failure to provide requested documents within the specified timeframe may result in account suspension and withdrawal restrictions until verification is complete.

5. Deposits and Withdrawals

5.1 Funding Your Account

jilima supports multiple deposit methods, including GCash, PayMaya, bank transfers (InstaPay, PESONet), over-the-counter payments (7-Eleven, SM Bills Payment), and other payment channels as made available on the platform. All deposits are subject to minimum and maximum limits as specified for each payment method. Deposits are typically credited to your account instantly, though processing times may vary depending on the payment provider.

You may only deposit funds from payment sources that are registered in your own name. Third-party deposits are strictly prohibited. We reserve the right to reverse and refund any deposits made from unauthorized or unverified payment sources.

5.2 Withdrawal Policy

Withdrawals must be made using the same payment method as your most recent deposit, unless that method is unavailable or unsuitable for withdrawals. All withdrawal requests are subject to verification and may take up to 24 hours to process for e-wallet withdrawals (GCash, Maya) and up to 5 business days for bank transfers. Withdrawal amounts must meet the minimum threshold as specified in the cashier section.

Before your first withdrawal, you must complete identity verification (KYC) procedures. Withdrawals may be delayed or declined if verification is incomplete or if suspicious activity is detected. jilima reserves the right to request additional documentation before processing withdrawals.

5.3 Fees and Charges

jilima does not charge fees for deposits or withdrawals. However, third-party payment processors or banks may impose their own transaction fees, which are beyond our control. Any such fees will be deducted from the transaction amount before funds are credited to your account or paid out to you.

6. Bonuses and Promotions

6.1 Bonus Terms

jilima may offer bonuses, free spins, cashback, and other promotional incentives to Users from time to time. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates. You must read and agree to the applicable bonus terms before claiming or using any promotional offer.

6.2 Wagering Requirements

Most bonuses are subject to wagering (turnover) requirements before the bonus amount or winnings derived from the bonus can be withdrawn. For example, a bonus with a 30x wagering requirement means you must wager thirty times the bonus amount before withdrawal is permitted. Games contribute differently to wagering requirements: slots typically contribute 100%, while live casino games and sports betting may contribute at lower percentages or be excluded entirely. Full contribution rates are specified in each bonus's terms.

6.3 Abuse and Forfeiture

Any attempt to abuse or exploit bonuses, including but not limited to opening multiple accounts, collusion, matched betting, or irregular betting patterns, will result in immediate forfeiture of the bonus and any associated winnings. jilima reserves the right to void bonuses, cancel bets, and suspend or terminate accounts involved in bonus abuse.

7. Responsible Gaming

7.1 Commitment to Responsible Play

jilima is committed to promoting responsible gaming and protecting players from the potential harms of excessive gambling. We provide tools and resources to help you maintain control over your gaming activity, including deposit limits, loss limits, session time limits, and self-exclusion options. These tools can be accessed and configured through your account settings.

7.2 Self-Exclusion

If you feel that your gaming is becoming problematic, you may request temporary or permanent self-exclusion from the platform. During the self-exclusion period, you will be unable to access your account, place bets, or claim bonuses. Self-exclusion requests are irreversible for the chosen duration and cannot be lifted early. To request self-exclusion, contact customer support.

7.3 Support and Resources

If you or someone you know is struggling with problem gambling, help is available. We encourage you to seek support from organizations such as Gamblers Anonymous Philippines or PAGCOR's Responsible Gaming Program. Contact information for these resources is available on our Responsible Gaming page.

8. Game Rules and Fair Play

8.1 Game Integrity

All games on the jilima platform are provided by licensed and certified third-party software providers. Random Number Generators (RNGs) used in slot machines and virtual table games are independently tested and certified for fairness and randomness. Live casino games are streamed from licensed studios and use physical cards, wheels, and dice. Sports betting odds are set by professional traders and may be adjusted based on market conditions.

8.2 Prohibited Conduct

The following activities are strictly prohibited and may result in account suspension, termination, and forfeiture of funds:

• Cheating, hacking, or using automated software (bots) to gain an unfair advantage;
• Colluding with other players to manipulate outcomes or share information;
• Exploiting software errors, bugs, or vulnerabilities for personal gain;
• Using VPNs or proxy services to bypass geographic restrictions;
• Money laundering, fraud, or any other illegal activity;
• Abusive, threatening, or harassing behavior toward other players or staff.

8.3 Errors and Malfunctions

In the event of a game malfunction, disconnection, or error, all affected bets and game rounds will be voided, and stakes will be refunded to your account. jilima is not liable for any losses or missed winnings resulting from technical errors beyond our control. If you encounter a technical issue, report it to customer support immediately.

9. Intellectual Property Rights

All content, trademarks, logos, software, graphics, and materials on the jilima platform are the intellectual property of jilima or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any content without our prior written consent. Unauthorized use of jilima intellectual property may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by law, jilima and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill. Our total liability to you for any claims arising from your use of jilima services shall not exceed the amount of funds in your account at the time the claim arose.

jilima is not responsible for losses resulting from unauthorized access to your account, interruptions in service, third-party payment processor failures, or events beyond our reasonable control (force majeure).

11. Termination and Account Closure

11.1 Voluntary Closure

You may close your account at any time by contacting customer support. Before closure, you must withdraw any remaining balance in your account. Once an account is closed, any unredeemed bonuses or loyalty points will be forfeited.

11.2 Suspension and Termination by jilima

jilima reserves the right to suspend or terminate your account immediately, without prior notice, if you violate these Terms & Conditions, engage in fraudulent activity, or if required by law or regulatory authorities. In such cases, any pending bets will be settled according to their outcome, but bonus funds and winnings from voided bets may be forfeited.

12. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or related to your use of jilima services shall be resolved through good-faith negotiation. If negotiation fails, the parties agree to submit the dispute to binding arbitration under the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI) or, if arbitration is unavailable, to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

13. Amendments to Terms

jilima reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page, and the "Effective Date" at the top of this document will be updated accordingly. Your continued use of the platform after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page regularly to stay informed of any updates.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the jilima platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• Phone: Contact details available in the platform Help section

Our support team is available around the clock to assist you in English, Tagalog, Cebuano, and other Philippine languages.

15. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Responsible Gaming Policy, and any other policies referenced herein, constitute the entire agreement between you and jilima regarding your use of the platform and supersede all prior agreements, understandings, and representations, whether written or oral. If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.